How can we help?

Yes. All you need is a free account (Google or email), with no ads and no mandatory subscription. NAVYX Pro, planned for summer 2027, will add extra features; safety features will stay free.

Partly. Routes are calculated on the phone even offline. Weather, official warnings and charts come from the internet and need a connection.

The Mediterranean and the Black Sea. Routes go around the coast instead of cutting across land.

NAVYX is on Google Play and ready to use, but it is still being tested before the official release: some features may change. Reports help improve it.

For now NAVYX is for Android smartphones only. Tablet and iOS versions are coming.

No. It is a navigation aid: it does not replace official nautical charts, official weather bulletins or the skipper’s judgment. Always check the conditions before going out.

On the free plan, routes, tracks and places stay only on your phone. In Routes & Tracks tap “File backup” at the top, export them as GPX and import them on the new phone.

In NAVYX open My Account and choose Delete account: the account and the data stored on the server are deleted. The steps are also on navyx.app.

No. Boxes show links to the items on your desktop, which stay in their folder. You can close or uninstall MasDesk at any time and find your desktop as it was. The only exception is the Delete command, which asks first and sends the file to the Recycle Bin.

If you chose to hide the Windows icons, MasDesk brings them back when it closes, even after a crash. If they ever stay hidden, the Support page shows how to bring them back by hand.

64-bit Windows 10 and Windows 11. It is developed and tested on 4K monitors at 150% scaling too.

No. MasDesk works offline and does not ask you to sign up. A connection is only needed for the Microsoft Store, to install it, for the trial or to buy Pro, and for AI sorting if you turn it on.

No. Settings, box layout and logs stay on your PC, and MAS Softworks receives nothing. Only if you turn on Pro’s AI sorting do the name and type of the items left in the Inbox go from your PC to the service you chose, never their contents. Details are in the privacy policy.

It is an optional Pro feature, off by default. In Settings you choose the service (Groq or Mistral with your own API key, a model on your PC with Ollama or LM Studio, or a compatible service of your choice) and accept a notice. On Mistral’s free plan the data may be used to train its models until you turn this off: the notice explains how. Items that MasDesk cannot sort on its own are proposed to the model, which picks one of the boxes you already have; anything uncertain stays in the Inbox, and no file is ever moved.

Yes, with the Microsoft Store version: in MasDesk choose “Try Pro free for 14 days”, in the MasDesk Pro tab of Settings or when you touch a Pro feature. The trial works once per Microsoft account, does not ask for a payment method and never turns into a purchase on its own. At the end MasDesk goes back to the free version: Pro boxes, rules and colors are set aside, with nothing deleted, and come back as they were if you buy MasDesk Pro. On another PC with the same account the trial continues, it does not start over.

No. Sign in to the Microsoft Store with the same Microsoft account, open MasDesk and choose Restore purchase in the MasDesk Pro tab of Settings.

Purchases go through the Microsoft Store, so refunds are requested from Microsoft. The steps are on the Support page.

If you turned on “Hide the native desktop icons” in Settings, the Windows icons are in your boxes while MasDesk is open and come back when you close it. If they stay hidden even with MasDesk closed: right-click an empty spot on the desktop, View, Show desktop icons. Your files were not touched, only hidden. If this happens, write to us and attach the log.

That is by design: boxes live on the desktop, below open windows, just like icons. Press Win + D (boxes stay visible), click a box to bring it to the front, or double-click an empty spot on the desktop to show or hide them all. If they disappear with Win + D, check “Keep containers visible on Show desktop” in Settings > Behavior.

Check that the Microsoft Store is signed in with the same Microsoft account you used to buy it, then in MasDesk open Settings > MasDesk Pro and choose Restore purchase. If it still does not work, write to us with the date of purchase, and never send your payment card details.

Drag it to the right box: MasDesk remembers. To sort the whole desktop again, use Re-sort everything now in the MasDesk icon menu, which also re-sorts the items you moved by hand.

Check the notification area, including the hidden icons (the arrow near the clock): MasDesk may already be running, and only one copy can run at a time. Also check that you did not hide all boxes with a double-click on the desktop. If the problem persists, write to us and attach the log.

From MasDesk 1.6.0, just choose Report a problem from the icon menu: the email is prepared for you with the log attached. By hand: press Win + R, paste %AppData%\MasDesk\logs and press Enter, then attach masdesk.log (and masdesk.log.1 if it is there). With the Microsoft Store version, use Open log folder in Settings > About. In the attached copy your Windows user name is replaced.

MasDesk Pro is bought through the Microsoft Store, which handles payments and refunds under Microsoft’s terms. Open the order history of your Microsoft account, find MasDesk Pro and follow Microsoft’s steps. If in doubt, write to us.

No. MasTV is a player: it does not provide, sell or include channels, movies or playlists. You add your own playlists and panels, and you must have the right to use them.

M3U or M3U8 playlists, from a link or a file, and Xtream Codes panels. The guide comes from an XMLTV EPG you enter or, with Xtream, straight from the panel.

Fire TV devices with Fire OS (for example Fire TV Stick 4K Max and Fire TV Cube), Android phones and TVs, and Windows 10 or 11 PCs. The newest Fire TV devices running Vega OS cannot install it.

The free version has no ads. An optional Pro plan is in the works, with more playlists and sync across devices; the player will stay complete in the free version too.

Open movies by the Blender Foundation (Big Buck Bunny, Sintel, Tears of Steel, Elephants Dream, Cosmos Laundromat, Sprite Fright), under the Creative Commons BY license; posters and images are by the Blender Foundation (blender.org). The channels are made up for the screenshots.

Check that the playlist or panel address is correct and reachable from the device’s network, and that the subscription is active.

Many subscriptions allow a single connection: stop playback on your other devices. If the channel still does not start, the error message lets you open it in an external app such as VLC.

CPU temperature and clock and the motherboard fans can only be read with administrator rights. Run DeskInfo as administrator, or choose to start with Windows with sensors: the Windows prompt appears only once.

A signed, open source driver (pawnio.eu) that DeskInfo installs on first run to read motherboard sensors, even with Windows Memory Integrity turned on.

Yes, with DeskInfo running as administrator: temperature curves with four presets or manual control per fan. When it closes, fans go back to the BIOS curve. Do not use it together with other fan control software, such as the motherboard maker’s.

DeskInfo is in the works. How and when it will be available will be announced on this page.

Some tachometers send more pulses per turn. In Options, Fans, the RPM reading setting divides the value by 2 or 4.

Report it with the form on this page, saying which page you found it on.

If you installed it from a store, updates come from there. If you downloaded it from this site, the product page always shows the latest version.

Usually a few working days. Reports with the version, the device and the steps to reproduce the problem get solved sooner.

Yes, from the Contact page. Every request is read, and some end up in updates.